Unit Standard: 114974
Qualification Title: National Certificate: New Venture Creation (SMME)
Course Title: Apply Basic Skills of Customer Service
Course Level: 2
Course Credits: 2
Course Duration: Three days
Cost of Course: R 2 800,00 per delegate (excluding 15% VAT)
Course Overview
This Unit Standard provides a broad introduction to customer services and includes both internal and external customers. The focus is knowledge, skills, values, and attitudes with the learner’s context and experience of the world of work.
