Quality assurance is becoming increasingly vital in ensuring that quality is maintained at every level of the industry. Quality management constitutes the management of essential quality assurance processes and services that can be rendered in a variety of contexts, mainly production, manufacturing, and services.

The purpose of this qualification is to provide a qualification that can form the basis for structured programmes for potential and existing entrepreneurs to capitalise on opportunities to start and grow sustainable businesses that form part of the mainstream economy, enabling the learners to tender for business opportunities within both the public and private sectors.