WWISE



    Awareness
    Internal Auditing
    Implementation

    ISO 20000-1:2018 Information Technology Service Management Awareness

    This course focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011 edition), ITIL (Information Technology Infrastructure Library) is published as a series of five core volumes, each of which covers a different IT Service Management lifecycle stage. Although ITIL underpins ISO/IEC 20001:2018 (previously BS 15000), the International Service Management Standard for IT service management, there are some differences between the ISO 20000 standard and the ITIL framework.

    ISO 20000-1:2018 Information Technology Service Management Internal Auditing

    ISO 20000-1:2018 includes only the products and services required to cut out unnecessary costs. The standard allows IT service provider organisations to achieve conformance to a service management system. It aligns to the IT Infrastructure Library (ITIL) best practice framework. It helps external IT service providers to become a competitive differentiator for delivery of IT services.

    ISO 20000-1:2018 Information Technology Service Management Implementation

    ISO 20000-1:2018 includes only the products and services required to cut out unnecessary costs. The standard allows IT service provider organisations to achieve conformance to a service management system. It aligns to the IT infrastructure library (ITIL) best practice framework. It helps external IT service providers to become a competitive differentiator for delivery of IT services.

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