Training Catalogue

    ISO Banner

    ISO 9001:2015
    Quality Management System

    ISO 9001:2015 Quality Management System

    The ISO 9001:2015 Quality Management System Standard is the most common Standard used globally, to measure internal process controls related to quality and the measuring of client satisfaction. The implementation of ISO 9001:2015 has become an order qualifier for organisations to enter the market and grant their clients a level of assurance to prove that their products and services are benchmarked to an International Standard. Being audited by a reputable third party allows the organisation to verify and validate the effectiveness of the products and services being offered.

    Organisations that have an effective Quality Management System will be able to identify the key Quality Controls in a process related to verification/inspection, validation/testing, monitoring, and measuring to achieve quality objectives. If this is achieved the organisation will be able to measure the efficacy of its processes and enhance client satisfaction.

    What is ISO 9001:2015?

    Why does an Organisation need ISO 9001:2015?

    What are the Benefits of Implementing ISO 9001:2015?

    How do I Implement ISO 9001:2015 in an Organisation?

    Why Choose WWISE to Assist your Organisation:

    Certification Process:

    What is ISO 9001:2015?

    ISO 9001:2015 is an International Standard dedicated to Quality Management Systems (QMS). A Quality Management System is a set of policies, processes and procedures focused on consistently meeting the requirements and expectations of customers and other relevant interested parties and enhancing their satisfaction. These requirements specified in the Standard are complementary to the requirements for products and services.

    The best way to implement an ISO 9001:2015 Quality Management System is by firstly understanding what the standard entails and how it can benefit your organisation. The focus should not be to gain more business as a ‘tick box’ exercise to comply and win more tenders but viewed as a holistic effort to increase business credibility.  The risk of losing certification can be more harmful than attaining it.  The maintenance of a Quality Management System is challenging and should be adopted in the culture of the organisation.

    Educate yourself on ISO 9001:2015 through articles or an awareness training program. Consider a Gap Assessment because many organisations could partially conform to the standard without their knowledge as the definitions and terms used in ISO are not your typical business terms that may be used in your business/industry or country.  Once the Gap Assessment is completed, determine whether you can close the gaps through Implementation Training or hiring a Temporary Consultant, or a Full-Time Quality Representative.  The Process focuses on a Risk-Based approach conforming to Governance Frameworks best suited for the business and its Legal Requirements.

    There are seven Quality Management Principles upon which ISO 9001 requirements for the QMS are based. These principles are in no particular order as they are seen as equally important to ensure that the Quality Management System is effective.

    The seven quality management principles are:

    1. Customer Focus
    2. Leadership
    3. Engagement of people
    4. Process Approach
    5. Improvement
    6. Evidence-based decision making
    7. Relationship management

    With these seven pillars firmly in place, implementing a quality management system will be much easier and the results will be more focused on your needs as an organisation.

    The International Standard utilizes the Process Approach, which enables an organization to plan and put their processes in place and identify their interactions. This approach incorporates the Plan-Do-Check-Act (PDCA) Model and Risk-Based thinking. Below is the PDCA Model which can be applied to all processes and to the QMS as a whole.

    Quality Management System Diagram

    Below is a brief description of the PDCA cycle:

    Plan – Identify activities that are required to be done. Set the objectives of the QMS, its processes. Identify and allocate resources needed to deliver these objectives.

    Do – Put words into action. Implement what was planned.

    Check – Monitor and measure the processes and the products/ services according to the plan which can be your policies, procedures, objectives and requirements and report and review the results.

    Act – based on the acquired results, take measures and activities to improve performance.

    Risk-based thinking enables an organisation to identify factors that could have a negative impact on the Quality Management System. An organisation is required to analyse and prioritise the risks and opportunities based on what they think is acceptable and what is unacceptable to the organisation. Preventive controls need to be in place to minimise any potential nonconformities and recurrence.

    Why does an Organisation need ISO 9001:2015?

    Organisations of any size can be certified with this standard.

    Through business metrics and data, and recognising updated systems and processes, you will have a better understanding of your company’s current strengths and weaknesses.

    A Quality Management System will assist the organisation:

    • to meet its customer’s need,
    • innovation
    • have well defined and controlled processes in place,
    • increased credibility,
    • reduce wastage and ensure continuous improvement.
    • It can also assist employees on what and how to conduct their day-to-day
    • duties enhance communication among employees from all levels.

    What are the Benefits of Implementing ISO 9001:2015?

    Benefits of implementing ISO 9001:2015:

    • Makes it easier for organisations to satisfy customer needs;
    • Top management is able to have better control of their processes;
    • Employee have better awareness about quality;
    • Become more cost-efficient;
    • Increased credibility and competitiveness;
    • Lower cost and shorter cycles times through effective use of resources;
    • Enhanced customer satisfaction and improved customer loyalty leading to repeat business;
    • Increased revenue and market share obtained through flexible and fast responses to market opportunities;
    • Integration and alignment of internal processes which will lead to increased productivity and results;
    • Consistency in the delivery of your product or service; and
    • Improved communication, planning and administration processes.

    How do I implement ISO 9001:2015 in an organisation?

    ISO Consulting & Implementation:

    We have a range of professional consultants, engineers, and registered auditors to assist in implementing and maintaining any ISO management system. Our industry expertise includes services, telecommunication, manufacturing, construction, engineering services, fast-moving consumer goods, mining, power generation, state owned companies, and government-run organisations. A good consultant takes the time to truly understand the processes of your company.

    Therefore, they can approach the implementation of ISO requirements accordingly. The cost of hiring a consultant and the time spent to implement your ISO management system will definitely pay off in the long run.

    WWISE has a 4-Phase Approach:

    • Phase 1: Gap Analysis Audit and Information Gathering
    • Phase 2: ISO Documentation, Risk Assessment, and Process Mapping
    • Phase 3: Implementation and Coaching
    • Phase 4: Certification


    WWISE provides a turnkey solution which includes templates, 1-on-1 coaching, on-the-job training, and mentorship. As a consulting firm, we do not provide certification services. However, we will guide you through the certification process and ensure that your business becomes certified.

    Why Choose WWISE to assist your organisation?

    An organisation can get certified to a requirement standard. You can implement the standard and get certified by a third party.