Information Gathering

Gap
assessment
audits

	WWISE will conduct an internal to gap assessment audit to identify all “gaps” within an organisation related to the relevant ISO Standard.
	WWISE will issue a Gap assessment audit Report, indicating any non-conformances, recommendations, and areas of improvement.

	Done on site or virtually.
	Introduction of the WWISE
	Discussion on the organisation’s scope and applicability of a specific ISO standard.
	Discussion of the project plan and milestones.

Project Kick-Off
Meeting
(Project Plan)

Awareness
Training

Aimed to provide a foundational understanding of the relevant ISO standard and how employees can contribute to the effective implementation and continual improvement of the management system.

Develop or update the Corporate Identity (CI) Manual to align with ISO mandatory requirements. Identify and standardise document templates across the organisation. Submit templates for formal review and approval to ensure compliance and consistency.

Identification of
Templates and
Standardisation

Information
Gathering

	Gather all existing documented information, including policies, procedures, process flows, work instructions, forms, templates, and other relevant materials.
	Workshops are conducted with all departments across the organisation to identify key processes, associated records, and potential risks.

Document Development

Strategic
Plan

	Workshop with top management to document the strategic direction of the organisation (clause 4: context of the organisation).
	Identifying internal and external issues.
	Identifying interested parties and their associated risks.

Document all mandatory procedures as per the requirements of the relevant ISO Standard, along with the corresponding records that serve as outputs of these procedures.

Mandatory
Documentation

Departmental /
Divisional
Documentation

	Document all day-to-day processes in alignment with the applicable ISO standard to support compliance, traceability, and continual improvement.
	Create and maintain relevant records to support process conformance and consistency.

The organisation systematically reviews and formally approves all documentation integral to the management system.

Sign-Off / Approval
of all Documentation

Risk Assessment Workshop

Conducted to identify and evaluate potential risks pertaining to the organisation and the relevant ISO standard implemented.

Implementation and Training

Implementation

	Management System Navigation.
	Management System Training.

	In-house/Virtual Training
	Internal Audit training on the relevant ISO Standard
	Certificate will be issued upon completion

Auditor
Training

Internal
Audit

	Internal audit conducted by a competent consultant in collaboration with trained employee(s).
	Identification of all outstanding corrective actions.
	Raising non-conformances, where applicable.
	Compilation of a comprehensive internal audit report.

Certification

Audit
Readiness

Management review meeting held with top management to evaluate the management system performance and ensure conformance with the relevant ISO standard requirements.

Assist with non-conformances raised during the internal audit.

Corrective
Action
Request

Hand-Over

The approved management system is handed over to the organisation.

	Assist with certification audit applications.
	Consultants will be present during the external audit (Stage 1 and Stage 2) if required.

Assist with
External
Audit

Information Gathering

GAP
Analysis
Audit

	WWISE will conduct an internal gap audit to identify all “gaps” within an Organisation related to the relevant ISO Standard.
	WWISE will issue a GAP Audit Report, indicating any Non-conformances, recommendations, and areas of improvement.

Project Kick-Off
Meeting
(Project Plan)

	Done on site, via email or Skype.
	Introduction of the WWISE Team and Organisation
	Discussion on the Scope of the Organisation and applicability of a specific ISO Standard.

Awareness
Training

For all employees within the Organisation.

Identification of
Templates and
Standardisation

	Create a Corporate Identity (CI Manual) or Update CI Manual with ISO Mandatory Requirements.
	Approval of Templates.

Documentation
Gathering

	Collect all information already documented, either in a Policy, Procedure, Process Flow, Work Instruction, Form and Template etc.
	Organisation Letterhead.
	Organisation Profile

Information
Gathering

Workshops with all Departments within the Organisation to identify processes, records and risks.

Document Development

Strategic
Plan

Workshop for Top Management to discuss the strategic direction of the organisation (Context of the Organisation)

Mandatory
Documentation

	Document all mandatory procedures as per the requirements of the relevant ISO Standard.
	Document all relevant Records as outputs for the mandatory procedures.

Departmental /
Divisional
Documentation

	Document day-to-day activities.
	Document/create relevant records (Forms and Templates).
	Document required processes as per the relevant standard.

Forms and
Templates

Document all control forms and templates that will be distributed within the Organisation as a record/output (Excluding system-generated records).

Sign-Off /
Approval of all
Documentation

The Organisation reviews and approves all documentation that forms part of the Management System.

Risk
Assessment

Workshop for the Organisation to identify all risks

Implementation and Training

Implementation

	Management System Navigation.
	Management System Training.

Auditor
Training

	In-house/Online Training
	Internal Audit training on the relevant ISO Standard
	Certificate will be issued upon completion

Internal
Audit

	Internal Audit conducted by competent Consultant (together with the trained employee/s)
	Identify all outstanding actions
	Raise of Non-Conformances, if applicable
	Compiled Internal Audit Report

Certification

Audit
Readiness

Management review meeting held with top management to evaluate the management system performance and ensure conformance with the relevant ISO standard requirements.

Corrective
Action
Request

Assist with non-conformances raised during the Internal Audit

Hand-Over

The approved management system is handed over to the organisation.

Assist with
External
Audit

	Assist with certification audit applications.
	Consultants will be present during the external audit (Stage 1 and Stage 2) if required.
	Stage 1 Audit
	Stage 2 Audit

About ISO

Information Gathering

Document Development

Implementation and Training

Certification

Information Gathering

Document Development

Implementation and Training

Certification

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