WWISE



    ISO CONSULTING

    AND IMPLEMENTATION
    • We have a range of professional Consultants and Engineers, who are registered Lead Auditors, to assist in the implementation and maintenance of any ISO Management System.
    • Our range of industry experience includes services, telecommunication, manufacturing, construction, engineering services, fast-moving consumer goods, mining, power generation, state-owned companies and government entities.
    •  They look at how your business is run before deciding what ISO requirements are applicable in order to develop an ISO Management System that will better manage your business. In addition to assisting with saving costs and bringing your clients peace of mind, you will have a proper system in place for increased efficiency and greater service.

    WWISE Provides multiple options in Implementing an ISO Management System on route to Certifcation:

    OPTION 1
    Gap Assessment
    OPTION 2
    Consulting

    OPTION 3
    Implementation
    (Recommended)

    OPTION 4
    Do it on my own

    What is the difference between ISO Consulting and Implementation?

    Consulting

    Traditional consulting in the ISO Management Systems field involves a Consultant guiding an organisation on how to implement a Management System which conforms to the relevant Standard. Consultants “advise” you on what to do, review the work, and provide guidance on how to conform.

    Implementation

    This is a hands-on approach where the Consultants, known as Implementers, will work with the organisation and its respective employees, process owners, and Top Management to effectively document the Management System and generate records to establish conformity to the Standards and compliance to legal requirements. The administrative burden is lifted when an Implementer documents the system with you and reviews the system to ensure it is aligned with business and strategic objectives.

    At WWISE we have the following options to consider when pursuing ISO implementation for the first time:

    Option 1 - Gap Assessment

    What is it?

    WWISE’s Gap Assessment involves Consultants/Auditors performing an Audit on your organisations’ processes.

    This is intended to determine the status and conformance to the required Standard(s) and legal requirements.

    This provides an understanding of how closely you conform to the Standard, and which areas require additional workshopping, to achieve certification.

    We schedule Audits with departments and process owners to understand the inputs (Policies, Procedures, Work Instructions etc.) and their related outputs (6-12 months of Records of the processes).

    Why does an organisation require a Gap Assessment?
    How long does this take?
    What is the Process?
    What are the benefits?
    What are the disadvantages of a Gap Assessment?
    What are the Costs?

    Option 2 - Consulting

    What is it?

    WWISE provides Consultants to guide your organisation on what activities are required, as well as what to document, and how to implement the system.

    Upon completion, our Consultants will conduct training and additional reviews.

    This can be associated to “comparing apples with apples” as Consultants globally provide this service and clients can be assured of substantial value add relating to Implementation and Consulting – aligned to pricing.

    Why does an organisation require a Consultant?
    How long does a Consultant take to guide the organisation on Implementation?
    What is the Process to hire a Consultant?
    What are the benefits of a Consultant?
    What are the disadvantages of a Consultant?
    What are the Costs?

    Option 3 - Implementation (Recommended)

    What is it?

    The “WWISE Way” is a hands-on approach involving the organisation, staff, suppliers, and all interested parties.

    Our unique way is to assist an organisation to implement an effective and bespoke ISO Management System that includes alleviating the administrative burden of documenting Policies, Processes, Procedures, Work Instructions, Risks, as well as standardising Forms and generating Records for the Standards’ requirements/controls.

    We proudly claim over 290 successful clients certified to over 30 different ISO Standards in 16 different countries with a 100% Certification Record.

    Why does an organisation need to consider the Implementation route and WWISE Way?
    How long does it take to Implement an ISO Management System?
    What is the Process to implement an effective ISO Management System?
    What are the Costs?

    Option 4 - Do it on my own

    What is it?

    Organisations may opt to purchase the ISO Management System Templates (R 12 000-00 ex. VAT) and follow the instructions to implement the system in-house.

    We recommend attending our ISO Lead Implementation course – providing advice and guidance to best implement the system independently.

    What are the advantages?
    What are the disadvantages?
    Can a Consultant be outsourced on an ad hoc basis?
    Certification costs?

    The WWISE Way – Option 3 ISO Implementation Steps:

    STEP 1
    Gap Assessment Audit, Information Gathering & Awareness Training
    STEP 2
    ISO System & Document Development

    STEP 3
    Implementation & Audit Training

    STEP 4
    Certification Process

    Step 1

    Why do organisations need Gap Assessments?

    To understand the organisation’s current conformance to the ISO Standard of their choice.

    To identify documentation and Records the organisation may already produce, aligned to the Standard. Thereafter it is determined how to map these activities to the ISO Standard’s requirements.

    A Gap Assessment indicates the amount of work required to conform to the ISO Standard, and comply with legal requirements.

    What are the outputs of the Gap Assessment?

    The Gap Assessment Report indicates the current conformance to the Standard the performance the Management System.

    An obligation-free Proposal is presented, to assist in closing the identified gaps, to conform to the Standard. A Task List/Project Plan for implementation is created and preparation for certification begins.

    Step 2

    Closing gaps in accordance with the ISO Standard from a documentation and governance perspective.

    Gaps are closed from a documentation and governance perspective in accordance with the ISO Standard.

    Awareness training is conducted for all staff on the importance of ISO, the benefits of ISO certification, and the requirements per role/individual in the organisation.

    Information is gathered to understand the respective roles, responsibilities, processes, and procedures.

    The Templates for all documentation are standardised and aligned to the organisation’s corporate identity.

    The Management system Standards is documented and aligned to the Standard requirements.

    Risk management and the specific plans aligned to the Standard are focused on. Forms are created to collect data in order to generate statistics.

    Step 3

    Implementation of the ISO Management System documentation, with a generation of at least 3-6 months of Records.

    ISO Management System documentation is implemented and Records of at least 3-6 months are generated.

    On-the-job training and workshops to use the Management System are conducted.

    Internal Audit training and maintenance training is conducted to ensure skills transfer.

    Internal Audits (dress rehearsals) are conducted with workshops on non-conformances, corrective actions, the updating of risk assessments, and the Management System if required.

    A Management Review is conducted. During the Management Review an Action Plan is established to ensure all items, either capital or operational expenditure, are managed and documented.

    Step 4

    Key points to consider when choosing a Certification Body:

    Is the Certification Body accredited? Logos to look out for are: South African National Accreditation System (SANAS), United Kingdom Assurance Services (UKAS), International Accreditation Forum (IAF), Deutsche Akkreditierungsstelle (DAkkS), and many more.

    There are multiple Certification Bodies globally – it is important that the Certification Body chosen is accredited and is being audited by an Accreditation Body against the ISO/IEC 17021-1:2015 Standard. This ensures credibility of the Certification Body and provides confidence that the certification was not attained through the internet or purchased illegally.

    What is ISO and why do clients require an organisation to conform to an ISO Standard?
    What are my risks in the process of attaining ISO Certification?
    How quickly can I get an ISO Certificate?
    What can I do to get my Organisation Certified?

    View our generic project plan and pricing on page 8-13 of our brochure. 

    How to attain a quote from a Certification Body
    • The first step is to ask for a quotation for a Conformance Audit. The Certification Body will send you an application form which requires the organisation’s details, such as the organogram, number of processes, number of employees and number of sites (Locations).
    • A quotation for stage 1 and stage 2 audits for year one, a surveillance audit for year 2, and a re-certification audit for year 3 will be submitted.
    • The costs will be per year, and the contractual requirement will be for 3 years. The contract can be terminated due to poor service with a month’s notice.
    • Stage 1 Audit – The stage 1 audit has a duration of either one or two days, depending on the size of the organisation and the number of ISO Standards the organisation chooses to conform to. This is a desk study audit, where all the documents of the Management System are reviewed (the inputs). There are no Non-conformances raised and areas of concern have been identified.
    • Stage 2 – During the stage 2 audit, employees in the organisation are audited, being the medium to a process to verify the conformance to the requirements of the standard. The employees understanding and implementation of the organisation’s policies, processes, procedures and risks with records are verified.
    • Depending on the Certification Body, stage 1 and stage 2 audits should be between 3 – 6 months apart. If not, the stage 1 audit is forfeited and is to be re-done at an additional cost.
    • The surveillance audit is similar to the stage 2 audit, where processes / departments will be sampled to verify conformance.
    • During the re-certification audit, all processes will be audited to verify the maturity of the organisation’s performance to the relevant ISO Standard.
    How do I maintain my Management System and prepare for Annual Audits?

    WWISE offers multiple options to be as Cost-effective for the organisation as possible. These range from:

      1. Monthly consulting on a retainer, where our Consultants assist in reviewing, editing, managing, and assisting with the maintenance of the Management System.
      2. Ad-hoc consulting, where we are required to come and assist on a “when and if” required basis.
      3. Internal Audits, Non-Conformance and Corrective Action workshops, and Management Review Meeting facilitation. 
    How do I, as an individual, become competent to understand the requirements of ISO Standards?
    • There are various training programs that WWISE offers, depending on your understanding of the Standard/s and exposure to it.
    • WWISE recommends that individuals who are new to the ISO world follow this Training Plan:
      1. Awareness Training (1 day – Classroom Training or 8 hours online eLearning).
      2. Implementation Training (5 days – Classroom Training or 40 hours online eLearning).
      3. Statistical and Continuous Improvement (4 days – Classroom  Training or 32 hours online eLearning).
      4. Internal Audit Training (3 days – Classroom Training or 24 hours online eLearning).
      5. Lead Audit Training – Provided that Implementation and Internal Audit Training has been completed (5 days – Physical Training or 40 hours online eLearning).
    How do I know the training I attend is credible.
    • Awareness, Implementation, Internal Auditing and Statistical training can be provided by any training provider. It would be beneficial if the Facilitator is experienced and speaks well. Accreditation is not required. However, if the organisation is accredited it would be helpful.
    • What type of accreditation should I look out for?
      1. Sector Education Training Association (SETA)
      2. South African Qualifications Authority (SAQA).
      3. Professional Evaluation and Certification Board (PECB)
      4. Southern African Auditor and Training Certification Authority (SAATCA)
      5. Exemplar Global
      6. Chartered Quality Institute and The International Register of Certificated Auditors (CQI | IRCA)
    • When attending a Lead Auditing course, the highest level of the ISO family courses, it is important to do so at an accredited training provider to ensure registration as a Lead Auditor is possible.

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