Qualification Title: Occupational Certificate: Quality Manager
Course Designer: World Wide Industrial & Systems Engineers
Course Level : 06
Course Credits: 270
Course Duration: 1 Year
Course Overview
The Quality Manager course is designed to equip professionals with the knowledge, skills, and competencies required to develop, implement, maintain, and continually improve Quality Management Systems (QMS) within organisations. The course provides a comprehensive understanding of quality management principles, quality assurance, quality control, process improvement, risk-based thinking, and international quality standards.
Participants will learn how to lead quality initiatives, ensure compliance with regulatory and customer requirements, manage audits, analyse performance metrics, and drive a culture of continuous improvement.
The course combines theoretical knowledge with practical applications, case studies, and industry best practices to prepare participants for leadership roles in quality management.
| Who Should Attend? |
This course is designed for individuals involved in:
|
| Pre-Requisites |
Essential
Recommended
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| Course Objectives |
Upon successful completion of this course, participants will be able to:
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| Benefits |
Participants will gain:
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Course Content
This qualification is made up of the following compulsory Knowledge and Practical Skill Modules:
| Course Modules | Module | Module Description | Level | Credits |
|---|---|---|---|---|
| Knowledge Modules | 132107-000-00-KM-01 | Quality Management and Quality Management Systems | Level 5 | 11 Credits |
| 132107-000-00-KM-02 | Quality Management and the 4th Industrial Revolution | Level 5 | 3 Credits | |
| 132107-000-00-KM-03 | Process Management | Level 5 | 6 Credits | |
| 132107-000-00-KM-04 | Fundamental Management Principles | Level 5 | 4 Credits | |
| 132107-000-00-KM-05 | Managing Quality Assurance Department or Business Unit | Level 5 | 8 Credits | |
| 132107-000-00-KM-06 | Risk Profiling | Level 5 | 4 Credits | |
| 132107-000-00-KM-07 | Internal and External Stakeholders | Level 5 | 2 Credits | |
| 132107-000-00-KM-08 | Quality Management | Level 6 | 8 Credits | |
| 132107-000-00-KM-09 | System Management and Leadership | Level 6 | 6 Credits | |
| 132107-000-00-KM-10 | Management of Resources | Level 6 | 6 Credits | |
| 132107-000-00-KM-11 | Standards and Statutory and Regulatory Requirements | Level 6 | 10 Credits | |
| 132107-000-00-KM-12 | Design of Quality Measurement | Level 6 | 10 Credits | |
| 132107-000-00-KM-13 | Quality Management Finances | Level 6 | 6 Credits | |
| Total number of credits for Knowledge Modules: 84 | ||||
| Practical Skill Modules | 132107-000-00-PM-01 | Implement and Maintain Quality Assurance Processes in Compliance with Regulatory and Customer Requirements | Level 5 | 4 Credits |
| 132107-000-00-PM-02 | Conduct Quality Assurance to Ensure Product/Service Conforms to Standards and Regulatory Requirements | Level 5 | 4 Credits | |
| 132107-000-00-PM-03 | Manage Documentation and Records Within Quality Assurance Processes | Level 5 | 2 Credits | |
| 132107-000-00-PM-04 | Improve the Effectiveness and Efficiency of Quality Assurance Processes | Level 5 | 2 Credits | |
| 132107-000-00-PM-05 | Introduce new Products/Service | Level 5 | 2 Credits | |
| 132107-000-00-PM-06 | Critically Analyse Qualitative and Quantitative Data and Use Information for Improvements | Level 5 | 2 Credits | |
| 132107-000-00-PM-07 | Lead and Manage Wellbeing and Performance of Staff and Effectiveness of Teams | Level 5 | 2 Credits | |
| 132107-000-00-PM-08 | Apply Principles of Business Ethics and Accountability | Level 5 | 2 Credits | |
| 132107-000-00-PM-09 | Conduct Internal Audits of the Quality Management System Policies and Procedures | Level 5 | 4 Credits | |
| 132107-000-00-PM-10 | Plan the Quality Management Function and Activities | Level 6 | 4 Credits | |
| 132107-000-00-PM-11 | Develop Quality Business Unit Plans and Control the Achievement of Targets | Level 6 | 4 Credits | |
| 132107-000-00-PM-12 | Manage Human Capital of the Quality Management Business Unit | Level 6 | 4 Credits | |
| 132107-000-00-PM-13 | Compile a Budget for Operational Expenses for the Quality Business Unit | Level 6 | 4 Credits | |
| 132107-000-00-PM-14 | Identify, Acquire, and Manage Necessary Resources for Execution of the Quality Function | Level 6 | 4 Credits | |
| 132107-000-00-PM-15 | Manage Quality Management Systems | Level 6 | 6 Credits | |
| 132107-000-00-PM-16 | Execute Continuous Improvement and New Product/Service Implementation | Level 6 | 6 Credits | |
| 132107-000-00-PM-17 | Analyse and Evaluate Information and Report on Quality Management Functions | Level 6 | 4 Credits | |
| 132107-000-00-PM-18 | Apply Business Ethics, Accountability, and Liability to Uphold Company Reputation | Level 6 | 6 Credits | |
| 132107-000-00-PM-19 | Manage Quality Assurance Activities | Level 6 | 8 Credits | |
| Total number of credits for Practical Skill Modules: 74 | ||||
| Work Experience Modules | 132107-000-00-WM-01 | Conduct Quality Assurance at Various Stages of the Process | Level 5 | 28 Credits |
| 132107-000-00-WM-02 | Maintain Productive and Effective Work Teams for a Quality Business Unit | Level 5 | 16 Credits | |
| 132107-000-00-WM-03 | Render Quality Planning, Monitoring and Communication Services | Level 6 | 24 Credits | |
| 132107-000-00-WM-04 | Attend to Standard Financial Planning, Monitoring and Controlling Procedures of the Quality Business Unit | Level 6 | 20 Credits | |
| 132107-000-00-WM-05 | Plan and Control Targets and Performance Standards in Accordance with Workplace Processes and Procedures | Level 6 | 24 Credits | |
| Total number of credits for Work Experience Modules: 112 | ||||
Certification
Participants who successfully complete the programme will receive a:
- Quality Manager Certificate of Competency
- Statement of Results
Who are we?
World Wide Industrial & Systems Engineers (WWISE) is an ISO consultancy, training, business solutions and systems implementation firm based in Southern Africa that provides clients with effective business processes and Safety, Health, Environmental, Risk and Quality (SHERQ) management solutions in preparation for ISO compliance. The solutions we provide and implement allow our clients to compete favourably in modern competitive business environments, both locally and internationally. We also strive to be the leading training providers in SHERQ, ISO, engineering, finance, business and project management.
What do we do?
Our services are aimed at the improvement of quality, efficiency, knowledge and competitiveness of client companies. The service range includes:
- ISO and SHERQ systems implementation services whereby we assist client companies in meeting the requirements of ISO 9001, 14001, 22000, 31000, 27001, 20000-1, 50001 and ISO 45001 standards.
- Integrated management systems development whereby we integrate several business systems and quality management solutions into a single management system to comply with various quality and safety standards.
- Training of all employees (shop floor to executive management) in the fields of SHERQ, engineering, finance, business and project management to meet the job responsibilities and expertise requirements of international standards.
- ISO and legal auditing which includes gap analysis audits, product, process, procedural, and systems auditing by our registered SAATCA auditors.
- Customised web-based solutions integrating current systems to be in line with ISO requirements.
We are a Level 1 BBBEE contributor that specialises in systems development, consultancy, training and auditing.
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