Training Catalogue

    Quality Banner

    Problem Solving: Determine the Root Cause

    This shows you how to correctly identify the source of a problem and generate a comprehensive understanding of the issues. The course describes 11 essential questions to ask to help you discover the root cause of any given problem. You’ll also learn how to apply 2 useful tools, the “5 whys” technique and a cause and effect diagram, to generate solutions. The course concludes with tips on how to effectively utilize all available resources and reach out to your associates for information. This course is the third instalment of our Problem Solving series. It includes a final exam and a printable course document for easy reference.