Handling Customer Complaints
This training course will teach you a clear set of guidelines to help you handle challenging customer
service situations and even turn them into positive experiences for your customers. Whether your company provides a product or a service, it’s likely that at some point you’ve had to deal with an angry customer. In this course, you’ll learn step-by-step instructions on how to effectively handle an upset customer. By the end of the course, you’ll have the knowledge and confidence to transform customer complaints into positive interactions. The course qualifies as 1 hour of Professional Development Units for certification with the Project Management Institute.
service situations and even turn them into positive experiences for your customers. Whether your company provides a product or a service, it’s likely that at some point you’ve had to deal with an angry customer. In this course, you’ll learn step-by-step instructions on how to effectively handle an upset customer. By the end of the course, you’ll have the knowledge and confidence to transform customer complaints into positive interactions. The course qualifies as 1 hour of Professional Development Units for certification with the Project Management Institute.
