Course Overview

The course equips delegates with the relevant skills and ability to manage departments and is designed for second-level managers such as heads of department, section heads, or divisional heads, who may have more than one team reporting to them.

This highly interactive and practical course is designed to provide delegates with a sound knowledge
of all elements to:

• • Apply critical and analytical skills to analyse an issue or problem.
  • Engage with stakeholders in analysing the issue/problem and developing solutions.
  • Select feasible solutions through a systems approach.
  • Formulate and communicate the decision.